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Are your items new?
How long does it take to process and ship orders?
Can yarn be purchased in smaller/larger quantities?
More information about Feedback...
Who is Better Home Products USA?
Why was my order cancelled?
There is an odor on my item (typically stuffed animals and/or fibers and yarns.) What is it?
Do you accept money orders as payment?
How do I get a refund for my shipping cost since my package didn't arrive in 2-3 days using USPS Priority mail?
We strive to provide great products and service to those who put their trust in us by purchasing from our store.  We would greatly appreciate it if you would take a moment and leave us feedback. How do I leave feedback?


Are your items new?
All items listed are ‘new’ unless clearly described as ‘used’ in the listing. We sell only quality goods; never refurbished items or customer returns.

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How long does it take to process and ship orders?
All orders are shipped within 2 business days of payment confirmation.

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Can yarn be purchased in smaller/larger quantities?
Please send an email to betterhomeproducts@verizon.net for inquiries of this nature. In many cases, lots of yarn are able to be sold in smaller skein/lot quantities and single skeins can be made into a lot (many times with discounts for quantity orders).

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More information about Feedback...
If you have any issues with the purchases you have made or with the service you have received, please contact us directly at betterhomeproductsusa@verizon.net. We will do everything in our power to ensure you have a positive experience when you buy from us. We care about our business and the customers who buy from us. We thank you for your purchase and consideration. If an item is out of stock or if any order is canceled by us we ask that you leave appropriate feedback to match our efforts to ensure your satisfaction with the decision made. We promise to inform you in a timely manner of any stock issues and if we cancel an order due to quality control issues, we do so to ensure you, our customer, receive only the highest quality goods (which should be your expectation and right.) If we cannot deliver that, we will cancel your order rather than send you something that is less than what you expect to receive. Disclaimer: Please note that feedback for a seller in many cases is a losing battle. The reason for this is that the majority of satisfied buyers do NOT leave feedback while anyone not 100% satisfied typically will take the time to leave neutral or negative feedback, thus the percentages are skewed and will continue to decrease since the orders without feedback left are not taken into account. Until the e-commerce selling sites such as ecrater and others figures out a better and more logical means of providing customer satisfaction data and feedback, the many responsible and caring online sellers will continue to see a decline in ratings.

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Who is Better Home Products USA?
As the owner of Better Home Products USA, I rely of my experience as both a mom of 3 and a former executive director for a Fortune 100 company. We are a family-friendly business, knowing and understanding that family means most to us and others and everything we do revolves around them in one way or another. We sell family-oriented items from camping gear (in season) to gifts for family and friends to home decor to change that house into a home. We do our best to maintain the integrity of our business by being very communicative in the selling process and by standing behind the products we sell and the services we provide...from selling quality goods, to providing fast shipping, to maintaining low shipping costs.

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Why was my order cancelled?
Orders may be cancelled for several reasons. The most typical reason is that an item is out of stock. Since some of our items are one-of-a-kind, many times stock can not be replenished. We do our best to maintain accurate inventory counts, however occasionally errors are made. An out of stock cancellation can also be due to multiple sales of the same item on the same day by different buyers. All orders are processed by their payment date. An order cancellation could also occur based on the condition of the item ordered. We maintain our stock in our store stockroom. Occasionally new items can have shelf wear and tear from being moved about in our stockroom. If an item does not meet our quality standards, we will not ship it and will cancel the order with our apologies. We make every effort to fulfill all orders, but will not do so if the item's quality does not meet our standards. We hope you will understand our decision-making process and leave appropriate feedback to match our efforts to ensure you, our customer, receive only the highest quality goods.

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There is an odor on my item (typically stuffed animals and/or fibers and yarns.) What is it?
If you smell an odor on your new stuffed animal, fiber or yarn order, rest assured that this odor is one that naturally occurs in the manufacture and processing of most stuffed animals, fibers and yarns and this odor will dissipate naturally once the item is out of the original box or bag. You can also expedite this dissipation of any odors by putting the item or items through a dryer on the 'air' setting. You do not smell this odor on stuffed animals, fibers or yarns in retail stores because once the item is removed from its protective bag, the odor dissipates naturally into the air. We keep all of our stuffed animals, fibers and yarns in their original packaging to avoid normal shelf wear and tear that can occur and to also avoid accidental dirt or spills from getting on them from customers handling the items. We promise our items to be new and we do everything we can to ensure our customers receive just that - a new, never handled item. Please note that "smoke" is never permitted in or around our storage facility.

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Do you accept money orders as payment?
Yes, we do accept money orders from the USPS. These money orders can be purchased from your local USPS office. Please note that if you choose to pay by money order, we require notification of the date the money order is mailed. We will hold your product/order for 5 business days from the date we receive of notification of intent to purchase. If your money order is not received within 5 business days, we reserve the right to place the item or items back into stock under active and available selling status.

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How do I get a refund for my shipping cost since my package didn't arrive in 2-3 days using USPS Priority mail?
Most people are unaware that the USPS priority mail service delivery window of 2-3 days is NOT guaranteed but only an estimate of time to send/receive a package sent using this service level. You can find more information on this by either googling "USPS priority mail does not have a guaranteed delivery time" or by going directly to the USPS website under their FAQ's. Due to their policy, we cannot obtain a refund for shipping costs since they state this is only a delivery estimate - not a guarantee. Due to this policy, we will be offering USPS Express services during the holidays to meet our customers over-night guaranteed delivery needs in the future.

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We strive to provide great products and service to those who put their trust in us by purchasing from our store.  We would greatly appreciate it if you would take a moment and leave us feedback. How do I leave feedback?
  Qualified buyers - ones that paid instantly using either PayPal or google checkout - receive an email from noreply@ecrater.com with a link at the time the payment was made and again about 20 days later. The subject line reads "Rate your transaction for seller xxxx" and the email is from noreply@ecrater.com  If you cannot locate this email, please look in your 'trash' or 'spam' folder.  Many mail systems are auto set up to put all 'noreply' received emails into one of these folders.

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Last Updated: 1 Jul 2017 09:12:13 PDT home  |  about  |  terms  |  contact
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